TWM does not operate as a Debt Recovery Agency and we do not conduct business from a large call centre. With our dedicated team, you and your customers can expect to receive a more personal service from TWM’s Debt Recovery and Dispute Resolution department. We have extensive experience in working with small and medium size businesses, however our service is not limited to commercial debts. We are able to assist private clients who are owed money for a variety of reasons.
We have an impressive track record of recovering outstanding debts and we will manage all your Debt Recovery needs, from sending the initial letter of claim requesting payment, to issuing Court proceedings and enforcing a Judgment Order. We consider no debt to be too large or too small, whether it be a “one-off” or in large volumes.
Competitive Fixed Fees
For undisputed debts we offer competitive fixed fees for each stage of the Debt Recovery service, a proportion of which may be recoverable from your debtor together with Court fees and interest. A full schedule of our fees is published on our website or can be obtained by contacting our Debt Recovery and Dispute Resolution team.
If you debt is disputed or defended, a full estimate our fees will be provided.
Can’t pay or Won’t Pay
If your Debtor is unable to settle the debt due to lack of funds or cash-flow problems, in accordance with the Pre-Action Protocol on debt claims we will negotiate weekly or monthly instalments suitable to both parties and monitor payments to ensure payment plans are adhered to and to take appropriate and immediate action should a default occur.
Your debt may fall into the “won’t pay” category, although a dispute may not become apparent until after the letter of claim or commencement of Court proceedings. In these cases we will endeavour to mediate an acceptable solution and settlement.
Disputed Debts
TWM’s Debt Recovery and Dispute Resolution team will guide you through the process of Alternative Dispute Resolution to find a solution to the dispute. If Court proceedings have been issued and the claim is defended, our team will provide you with details of the Court procedures and assist you all the way through to trial and beyond.
County Court Judgment and Enforcement
If you have obtained Judgment but payment has not materialised, our team will be able to provide you with advice on the Enforcement options available to you (including High Court Enforcement Officers) and prepare the necessary paperwork and instructions on your behalf.
Absconded Debtors
If you are unable to locate a current address for your debtor, we have a number of Enquiry Agents at our disposal to assist on a “no trace no fee” basis (a small administration fee will apply).
Pre-Action Protocol for Debt Claims
From 1 October 2017, the “Pre-Action” stages of a debt claim will be governed by the Pre-Action Protocol for debt claims. Full details can be found here, or please contact a member of our Debt Recovery and Dispute Resolution team.
