We are delighted to announce that TWM has won an award for the category of Innovation in Client Relationship Management (CRM) by The Lawyer magazine (the leading journal in the legal market). The firm was chosen ahead of three others following an evaluation of entries by a panel of 15 judges. The Lawyer Business Leadership Awards recognise and celebrate law firms and staff that have made a vital contribution to their organisation over the past year.
TWM has successfully delivered a project which at its heart helps clients, or family members of clients, by providing them with the personal information that they need at a time when they are in the midst of a traumatic event such as bereavement.
Our award-winning project involved the arrangement for 37,000 Wills and all Powers of Attorney to be scanned electronically and stored. In this way the firm is able to “access on demand” the specific wishes of clients, and can answer questions posed, often at a time of emotional vulnerability for the family.
Allison Crossman, Head of Private Client at TWM Solicitors explained. “This project was special to us because it provides family members of recently deceased with valuable information when they need it most. Many of the people we had known well in their lifetimes, so to be able to provide this service on-demand compared to waiting for documents to come out of storage is very gratifying.”
The awards were held at The Brewery in London on 28 September 2016.
For further information, please contact Allison Crossman