TWM Solicitors has been nominated for an innovation award by The Lawyer magazine (the leading title in the legal market). The Lawyer Business Leadership Awards recognise and celebrate law firms and their staff that have made a vital contribution to their organisation in the past year. The category in which TWM is shortlisted is Innovation in Client Relationship Management (CRM). The Surrey and London firm is nominated alongside a Swiss, Portuguese and another UK firm.
TWM has successfully delivered a project which at its heart helps clients, or family members of clients, by providing them with the personal information that they need at a time when they are in the midst of a traumatic event such as bereavement.
The project was to electronically scan and store over 37,000 Wills and all Powers of Attorney. In doing so the firm is able to immediately recall the specific wishes of clients and can answer questions posed often at a time of emotional vulnerability for the family.
Allison Crossman, Head of Private Client at TWM Solicitors explained. “This project was special to us because it provides family members of recently deceased with valuable information when they need it. Many of the people we had known well in their lifetimes, so to be able to provide this service on-demand compared to waiting for documents to come out of storage is very gratifying.”
The awards are being held in London in September.
For more information, please contact Allison Crossman by telephone: 01483 273515
or email: firstname.lastname@example.org