A Mark of Quality – TWM Secures a Perfect Score in its Annual Lexcel Re-accreditation

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TWM Solicitors is delighted to announce that we have achieved a perfect score (almost unheard of) in our annual Lexcel re-accreditation assessment by the Law Society this week. Lexcel was developed specifically for the legal profession, and is the leading accreditation scheme for law firms, providing assurance that the practice meets the highest standards in all areas of client care and business management.

To retain Lexcel accreditation, a practice must undergo a rigorous and exacting annual re-assessment process which takes place on our premises over a number of days. This includes conducting reviews of all of the firm’s policies and procedures, face to face interviews with a number of partners and staff across all departments, review of a minimum of 34 randomly selected client files, and visits to all of our 7 offices by 2 independent qualified Lexcel assessors.

The scoring system is much like the driving test, with non-compliances with the numerous separate operational requirements, being marked on a ‘majors’ and ‘minors’ basis. This year, TWM scored a ‘perfect ten’ (or more accurately a ‘perfect 192’!) – zero majors, zero minors – definitely one for the scrapbooks.

Matthew Truelove, Managing Partner at TWM, commented: “This is a truly outstanding result, and a real testament to all the hard work and commitment of all involved at TWM. The assessors did not find a single non-compliance across the whole of the assessment. Maintaining our Lexcel accreditation continues to demonstrate our commitment to client care and best practice. Our clients can be assured that their matter will be handled in a professional manner, and our staff can feel confident that we manage the practice with their best interests at the heart of everything that we do. We are extremely pleased with comments received from our Lexcel assessors and the clear endorsement that this gives to the service we are so proud to deliver.”

The visiting Lexcel assessor commented:

“As noted in past Lexcel assessments, the firm’s professional and friendly staff take great pride in providing high quality, value for money services for its many and varied individual and business clients. In 2017, 22 solicitors in the firm were recommended in the Legal 500, and the Corporate & Commercial team has been awarded an improved ranking. Elsewhere within the firm, 6 other practice areas have retained their rating – all round this is an impressive record.”

“Compliance and risk management is at the forefront of the firm’s approach to running the business. An organisation of this size and complexity requires a constant focus on risk and compliance, as the legal world in which it operates is ever increasing in its demands for regulatory and legal compliance. All necessary checks and balances appear to be working properly to ensure that the varied interests and reputation of the firm and its clients are protected. Operational and day to day risks, whether they involve drafting of risk and compliance policies & procedures or ensuring the highest level of file & case management, have been identified as potential risks and included in an ongoing firm-wide quality regime of reviews, updating and refining as and when necessary. That all offices have adopted and properly adhere to firm-wide polices, plans and procedures is a good indicator of effective communication across the firm and a willingness by all staff to ‘buy in’ to the firm’s approach to risk. Multiple offices, including as a result of mergers, can at times present challenges in the areas of consistency of approach, but this does not appear to be the case in TWM.”

“As in past Lexcel assessments the outcome of the assessment is ‘excellent’ with no recorded areas of non-compliance and only a handful of ‘observational’ findings.  Both assessors found staff at all levels and across all offices a delight to interview and a credit to the organisation. A good and healthy working culture is generated by good management and many individuals commented on how appreciative they were of the support they received from their managers and how much this made them feel valued; this in return generated loyalty within them toward the firm.” 

For further information, please contact Matthew Truelove

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