From Matthew Truelove, Managing Partner
At TWM we continuously aim to provide the highest standards in terms of legal advice and client service. We are concerned when we fail to live up to these high standards. If this occurs, we will offer redress (where appropriate) to an unhappy client and to learn how we can improve the service which we deliver in the future.
If you have any concerns about any aspect of the procedure do not hesitate to contact me on 01483 752700 or at firstname.lastname@example.org.
Follow the link to read our Complaints Procedure.
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"Firstly I want to say that I was touched by your handling of me! It was as you are aware a difficult meeting and was much impressed by your professionalism and more over compassion, I'm not particularly eloquent and my emotion is mostly guarded but appreciated your kindness."
Mr H, Family Law. January 2017