From Matthew Truelove, Managing Partner
At TWM, we continuously aim to provide the highest standards in terms of legal advice and client service. We are concerned when we fail to live up to these high standards. If this occurs, we will offer redress (where appropriate) to an unhappy client and to learn how we can improve the service which we deliver in the future.
Please follow the link to read our complaints procedure.
"Thanks so much for facilitating the refinancing of our commercial property so seamlessly. It's been a long road, but the end made was much easier by efficient people such as Will and Sophie. Lovely to deal with, responsive, and very organised."
Lending client - Google Review, October 2020