From Matthew Truelove, Managing Partner
At TWM we continuously aim to provide the highest standards in terms of legal advice and client service. We are concerned when we fail to live up to these high standards. If this occurs, we will offer redress (where appropriate) to an unhappy client and to learn how we can improve the service which we deliver in the future.
If you have any concerns about any aspect of the procedure do not hesitate to contact me on 01483 752700 or at matthew.truelove@twmsolicitors.com.
Follow the link to read our complaints procedure.
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Testimonials
"I found your thoroughness to be most reassuring throughout the process of my mother's and then my father's estates. You were always available to contact when I needed to speak with you and I appreciated this deeply. I felt a huge weight of responsibility in dealing with my parents' affairs, and with your understanding of this, you helped me through this incredibly difficult time."
Private client. January 2017
