From Matthew Truelove, Managing Partner
At TWM, we continuously aim to provide the highest standards in terms of legal advice and client service. We are concerned when we fail to live up to these high standards. If this occurs, we will offer redress (where appropriate) to an unhappy client and to learn how we can improve the service which we deliver in the future.
Please follow the link to read our complaints procedure.
"It was a pleasure to work with everyone from the TWM team as it was the most effortless refinance we ever did, so I'll definitely be in touch with you again."
Lending client, July 2021