Consumer Claims

Our expert team of lawyers has an impressive track record of successfully pursuing claims on behalf of consumers with assistance on complex issues.

Get in touch

David Hitchcock
Partner and Head of Dispute Resolution

It is an unfortunate fact of life that we don’t always get what we bargain for. The things that we buy may be faulty or not fit for purpose. The services that we contract for may fall far short of what we expected.

There is an enormous volume of legislation in place to protect the rights of consumers. The problem, because of the volume and complexity of the legislation is that many people are put off from pursuing their rights.

At TWM Solicitors, our expert team of lawyers has a track record of successfully pursuing claims on behalf of consumers. Because of the size and nature of the team, we can provide cost-effective assistance, whether the issue is large and complex or of less value and more straightforward. This means that the right level of solicitor can be assigned to deal with the particular case.

Consumer claims can be wide ranging and diverse in their subject matter. The more common sort of claims include:

Related services

Claims Arising From a Sale of Defective Goods

Consumers have wide ranging protection under the Sale of Goods Act 1979 in relation to the purchase of consumer goods.

Inadequate Service Claims

If a tradesman has provided a defective service, the consumer does not have a right to reject the service and demand that the job be redone.

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In order for us to direct your enquiry to the right person at TWM Solicitors, we need to know a little more about you and what are you looking for.

Please complete the boxes below and we will forward on directly to the most appropriate person.

Thank you for contacting TWM Solicitors, your completed form has been sent successfully. If this is an enquiry we are able to assist with, one of our team will be in contact with you as soon as possible. Please note, this may not be until the next working day, and during business hours. If you require urgent assistance, please call: 0330 555 0440.