TWM Debt Direct is not a Debt Recovery Agency and therefore do not operate a large call centre. With our dedicated team, you and your customers can expect to receive a more personal service from TWM Debt Direct. We have extensive experience in working with small and medium sized businesses, however our service is not limited to commercial debts. We are able to assist private clients who are owed money for a variety of reasons.
We have an impressive track record of recovering outstanding debts and we will manage all your Debt Recovery needs, from sending an initial letter requesting payment, to issuing Court Proceedings and enforcing a Judgment Order. We consider no debt to be too large or too small, whether it be a “one-off” or in large volumes.
Competitive Fixed Fees
We offer competitive fixed fees for each stage of our Debt Recovery service from initial letter through to Enforcement of County Court Judgments. In addition a proportion of our fees, together with the Court fees may be recoverable from the Debtor.
Can’t pay or Won’t Pay
If the reasons given for the unpaid debt are due to lack of funds or cash-flow problems, we can negotiate weekly or monthly instalments suitable to both parties. We will monitor payments and take action should any instalment be missed or delayed.
Some debts fall into the “won’t pay” category, although a dispute may not become apparent until after we have sent our initial letter or commenced Court Proceedings. In these cases we will endeavour to mediate an acceptable solution and settlement.
TWM Debt Direct works closely with TWM’s Dispute Resolution Team. If you are struggling to negotiate settlement, TWM Debt Direct, together with TWM’s Dispute Resolution Team, will be able to assist. If Court Proceedings are issued to recover the outstanding debt, and a Defence to the Claim is made, TWM’s Dispute Resolution Team will manage the matter, guide you through the Court process and through possible mediation, to a final Hearing.
County Court Judgment and Enforcement
If you have commenced Court Proceedings yourself, and have obtained a County Court Judgment, we can advise you on the “Enforcement” options available to you (including Bailiffs and High Court Enforcement Officers) and prepare the necessary paperwork and instructions on your behalf.
If your Debtor has absconded, we have access to Enquiry Agents who will trace the Debtor on a “no trace, no fee” basis (a small administration fee will be payable).
"I have used the team at TWM for some years and have always found them to be of great assistance in often trying circumstances"
Client of Epsom office