Client satisfaction report
All law firms talk about the service and quality of advice that they provide to their clients. We are no different, apart from choosing to disclose each month the results from client feedback forms that are sent out at the conclusion of every matter. We don't claim to be perfect every time, but we do all we can to represent our clients and their interests and are happy to be judged on the basis of what they tell us.
During July, we received 32 feedback forms from clients. A summary of the feedback is outlined below.
100% of respondents rated their overall experience of using TWM Solicitors as either excellent or good.
97% of respondents said that the availability of the main solicitor that they dealt with was either excellent or good.
100% of respondents said that their solicitor had either an excellent or good understanding of the key issues.
100% of respondents said that their solicitor was either excellent or good at responding to questions raised.
100% of respondents said that their solicitor was either excellent or good about explaining how much the work would cost.
100% of respondents having used TWM Solicitors would be happy to recommend us to others
Some respondents also provided unprompted comments about the service they had received. This is supplied on a non-attributable basis and is from a selection received this month.
"We have always used TWM and found the service to be as expected – efficient, courteous, prompt."
"The speed and level of service Mark [Stevenson] provided was second to none."
"It is the service that we are now used too."
"I was expecting delays with deadlines due to complex nature of work, but they were met with time to spare. "
"The solicitor readily answered all our queries and concerns at every stage of a complicated process and explained options and implications so that we ended up perfectly confident with what we achieved in organising our financial affairs. The trainee solicitor willingly answered our questions in a broad way and both solicitors did all this in a friendly, approachable and efficient manner."
We are proud to act for a varied number of clients across the Private and Commercial sectors.
Commercial clients are wide and varied, of varying sizes and ownership structures, and spanning many industries. Our Private Clients include medium and high net worth individuals and families, trustees and institutions who serve the Private Client market.
Organisations that entrust their legal work to us and have agreed to be referred to as a client of TWM Solicitors include:
If you have any questions about the information provided above or anything else about TWM Solicitors, please do not hesitate to contact email@example.com
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"Thank you for your work on my divorce. I found your approach professional and efficient, and felt you treated me with kindness and respect, which I appreciated."
Ms C, Family Law. January 2017