Fairness and flexibility
Charging for our services
To overcome the perception that lawyers are inflexible on fees and clients don’t always get value for money, TWM Solicitors have worked up a number of pricing models aimed at addressing these concerns. The objective is to provide a client with more than one pricing option, enabling a suitable choice to be made reflecting individual circumstances.
We provide a wide range of legal services, and pricing options will differ between those services. Consequently, we have put on this website further information about pricing as it relates to each service. Examples include:
- An hourly rate combined with cost estimates;
- Fixed fees;
- The provision of a service at different price points. For example with Wills we can help you to decide if an “off the shelf” or “tailored” Will might better suit your needs. In some cases, a “tailored solution” may prove more cost effective in the long term;
- Outcome based pricing. A price can be agreed depending on the outcome of a case; and
- Retainer. For regular work it can be beneficial to agree a monthly fee which offers certainty within the scope of the retainer arrangement.
When interviewed on the subject of pricing, the Surrey Advertiser said that TWM Solicitors was one of those firms leading the way in changing the public’s perception of solicitors.
When it comes to sending a Bill (either interim or at the end of a matter), because a client has had a choice on the most suitable pricing structure, then costs, when they come, should not be a surprise. We will always seek to advise as to your bill before we send it.
At the completion of every matter, we always seek feedback on our performance, including our charges. This way can monitor that we are managing the subjects of costs and value in a way which is appreciated by our clients.
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“TWM has really taken our life-saving cause to their hearts and is an excellent example of CR in action. Commitment and enthusiasm is shared by the team at every level. We cannot thank TWM enough for all their hard work and on-going support which really does make a difference in helping us save lives. They are fantastic corporate ambassadors for the charity and a real pleasure to work with.”
Kent, Surrey & Sussex Air Ambulance.